Question 1

Who is the free orientation for?

Accepted Answer

It is for a person responding to a health-insurance denial. Patient advocates and care teams may share it, while the person answers the questions for themselves.

Question 2

What does the orientation do?

Accepted Answer

It asks about the denial reason, plan type, and urgency, then provides an educational path, next steps, an evidence prompt, and document suggestions. It does not determine coverage or submit an appeal.

Question 3

Do I need an account, and are my answers saved?

Accepted Answer

No account is needed. Your answers and any optional notice code are not stored. For product measurement, CairnClaim records anonymous start and completion timing and the recommended path.

Question 4

How is the Appeal Kit different from the free orientation?

Accepted Answer

The free orientation remains available without a purchase. The Individual Appeal Kit is a separate, optional, one-time purchase for one individual situation. It includes a plain-language explanation of a next appeal path, a document-gathering checklist, and guidance for organizing questions and a timeline.

Question 5

How do I see the price and buy the kit?

Accepted Answer

Visit the Appeal Kit offer at /pricing#appeal-kit to see the current price shown for your visit and use the existing purchase button to continue to secure hosted checkout.

Question 6

Does CairnClaim give legal or medical advice or promise an appeal result?

Accepted Answer

No. CairnClaim provides educational support, not legal or clinical advice. It does not make individualized legal or medical recommendations or guarantee an appeal outcome.

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